STANDARD AND EXTENDED WARRANTY Congratulations on your purchase of a Silicon Drift Detector from SII NanoTechnology USA Inc. Your detector should give you years of trouble-free operation.
However, should the detector fail in normal use, this Warranty or Extended Warranty offers you full protection for 13 months or a period up to an additional 24 months from the date the Manufacturers original warranty expires, if purchased separately, for a pre-determined cost.
Certain Models may be Excluded (e.g. ME4 and N2F series).
Please keep this in a safe place and refer to the instructions below before returning your unit for repair or service.
Warranty
Vortex Silicon Drift Detectors from SII NanoTechnology USA Inc. carry a standard 13 month original manufacturer’s Warranty with an optional 2 year extended warranty to be free from defects in manufacture. If your Vortex Silicon Drift Detector fails to operate during normal use within this extended warranty SII NanoTechnology USA Inc. will repair or replace the unit at its discretion. Your Extended Warrantycovers the cost of any needed repairs to, or replacement of, your unit for two years beyond the original 13 months, under normal usage, for a total covered period of thirty seven months from first purchase.
‘Normal Usage’ means when correctly installed maintained and protected from deliberate or accidental catastrophic damage. SII NanoTechnology USA Inc. will keep your product information on file, including details of the unit you have purchased. Blown or damaged windows excluded.
Obtaining Service under your Standard or Extended Warranty.|
Whether or not your detector requires servicing inside the Manufacturers (SIINTUSA’s) warranty period, you must first contact SII NanoTechnology USA Inc. with symptoms, serial number and full details of system to authorize and arrange for return of the unit. You may call toll-free 866-979-9729 (866-979-XRAY), or you may Email us, ymayelian@siintusa.com.
When you receive authorization (RMA #) for repairs, and or service you may ship it to us (see below) for evaluation and repair.
Please reference you’re Returned Merchandise Authorization (RMA) number, and include a short written description of the problem or malfunction.
If under SII NanoTechnology USA Inc. original manufacturer’s warranty or the optional 2 year extended warranty, we will repair or replace your unit, at our discretion, at no additional charge to you. Blown or damaged windows excluded.
Furthermore, SII NanoTechnology USA Inc. honors its warranty, globally.
Special Exclusions
This Extended Warranty covers your unit under normal operation in all normal circumstances. It does not cover malicious or catastrophic damage due to conditions beyond our control, such as damage due to improper installation; failure to follow manufacturer’s recommendations for proper power supply & installation; improper electrical supply or power surge; dropped product; theft, abuse, misuse, vandalism, fire, or natural disaster such as hurricane or flood. If your warranteed product is found to have failed due to any of these excluded conditions, we will notify you of the cost to repair or replace the unit.
This Extended Warranty applies to all qualified returns globally.
SII NanoTechnology USA Inc. reserves the right to change the language of the warranty at any time.
Questions should be addressed by Email: ymayelian@siintusa.com or by calling us toll free.
Vortex’s corporate warranty is listed on their website: www.siintusa.com.
Inspection & Acceptance
Purchasershall inspect all products immediately upon delivery and shall, within seven (7) calendar days, give written notice to the common carrier and SII NanoTechnology USA Inc. of any claim for damages or shortages. Purchaser shall give written notice to SII NanoTechnology USA Inc. within thirty (30) calendar days of delivery in the event that any products do not conform with or meet SII NanoTechnology USA Inc. Product Specifications. If Purchaser gives the aforementioned thirty day notice, then at SII NanoTechnology USA Inc. option it may at its own expense either repair the product at Purchaser’s facility, or require Purchaser to freight prepaid, promptly return the defective products to SII NanoTechnology USA Inc. SII NanoTechnology USA Inc. will at its option either repair or replace the properly rejected products that are returned and ship it freight prepaid back to Purchaser, or credit Purchaser for any products so returned, but will have no other liability in respect thereof. SII NanoTechnology USA Inc. shall not be liable to Purchaser for amounts representing loss of profits, loss of business or indirect, incidental, consequential or punitive damages of Purchaser. If Purchaser fails to give any such notice, the products shall be deemed accepted for all purposes.
